Check out this week's BusinessWeek for a great article about the top client-pleasing brands. A good expansion on Brand Experiences we are talking about this week in class!
Customer Service Champs
BusinessWeek
March 5, 2007
http://www.businessweek.com/magazine/content/07_10/b4024001.htm?campaign_id=nws_insdr_feb23&link_position=link1
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